Business English for Professionals
Administration, Communication & Customer Service
Course overview
Business English for Professionals is an introduction that builds a solid working knowledge in Business English for Professionals. It covers the principles, the requirements of international service and communication best practice, and the practical methods used on site, with case studies from operations in the Gulf, Africa and worldwide. Available online, in the classroom in 60 cities, or in-house.
What participants will be able to do
- Explain the principles, terminology and scope of Business English for Professionals
- Apply the relevant requirements of international service and communication best practice
- Use practical tools, checklists and calculations with confidence
- Recognise common problems, risks and root causes and choose the right corrective action
- Prepare an improvement plan for their own site or organisation
Who should attend
Designed for administrative staff, executive assistants, marketing, sales and customer-facing teams, new joiners and anyone who needs a solid grounding in the subject.
Course outline (5 days)
- Day 1: Principles and terminologyScope, key definitions and how Business English for Professionals fits into daily operations
- Day 2: Codes, standards and requirementsWhat international service and communication best practice require, and how to read them
- Day 3: Methods, tools and calculationsStep-by-step methods, checklists and worked examples
- Day 4: Operation, inspection and common problemsTypical failures, warning signs and what to do about them
- Day 5: Case studies, workshop and assessmentGroup exercise on real cases and a final knowledge check
What the 10-day edition adds
- Day 6: Applied project, part 1Apply the week-one methods to a case from your organisation
- Day 7: Data and digital toolsSoftware, spreadsheets and digital tools used in practice
- Day 8: Lessons from incidents and auditsWhat investigations and audit findings teach
- Day 9: Applied project, part 2Complete, test and refine your solution
- Day 10: Presentations and final assessmentPresent to the group and complete the final assessment
Training method and certificate
Interactive sessions, practical exercises, case studies and pre- and post-course assessments. Participants receive a Qimma Global Training certificate of completion stating the training hours (30 hours for 5 days, 60 hours for 10 days). Delivered in English or Arabic.
Dates 2027–2030
None of these dates work? We run this course for your team on the date and in the place you choose.
| Dates | City | Duration | Fee | |
|---|---|---|---|---|
| 25–29 Jan 2027 | Sharjah Classroom | 5 days | $5,500 | Register |
| 8–19 Mar 2027 | Rome Classroom | 10 days | $9,900 | Register |
| 19–23 Apr 2027 | Lagos Classroom | 5 days | $5,500 | Register |
| 1–12 Aug 2027 | Kuwait City Classroom | 10 days | $9,900 | Register |
| 13–17 Sep 2027 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 24–28 Jan 2028 | Istanbul Classroom | 5 days | $5,500 | Register |
| 9–20 Apr 2028 | Riyadh Classroom | 10 days | $9,900 | Register |
| 22–26 May 2028 | Zurich Classroom | 5 days | $5,500 | Register |
| 21 Aug – 1 Sep 2028 | Amsterdam Classroom | 10 days | $9,900 | Register |
| 6–10 Nov 2028 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 26 Feb – 2 Mar 2029 | Toronto Classroom | 5 days | $5,500 | Register |
| 5–16 Mar 2029 | Istanbul Classroom | 10 days | $9,900 | Register |
| 11–15 Mar 2029 | Doha Classroom | 5 days | $5,500 | Register |
| 13–24 Aug 2029 | Nairobi Classroom | 10 days | $9,900 | Register |
| 20–24 Aug 2029 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 28 Jan – 1 Feb 2030 | Luanda Classroom | 5 days | $5,500 | Register |
| 10–21 Mar 2030 | Kuwait City Classroom | 10 days | $9,900 | Register |
| 21–25 Apr 2030 | Dammam Classroom | 5 days | $5,500 | Register |
| 19–30 Aug 2030 | Istanbul Classroom | 10 days | $9,900 | Register |
| 30 Sep – 4 Oct 2030 | Online (live) Online (live) | 5 days | $3,000 | Register |
Related courses
- QGT-ADM-132Business English for Professionals: Advanced LevelAdvanced
- QGT-ADM-150Business English for Professionals: Practical WorkshopPractical workshop
- QGT-ADM-151Stress Management & Wellbeing at Work: Practical WorkshopPractical workshop
- QGT-ADM-168Business English for Professionals MasterclassMasterclass