Sales Skills & Key Account Management
Administration, Communication & Customer Service
Course overview
Sales Skills & Key Account Management is an introduction that builds a solid working knowledge in Sales Skills & Key Account Management. It covers the principles, the requirements of international service and communication best practice, and the practical methods used on site, with case studies from operations in the Gulf, Africa and worldwide. Available online, in the classroom in 60 cities, or in-house.
What participants will be able to do
- Explain the principles, terminology and scope of Sales Skills & Key Account Management
- Apply the relevant requirements of international service and communication best practice
- Use practical tools, checklists and calculations with confidence
- Recognise common problems, risks and root causes and choose the right corrective action
- Prepare an improvement plan for their own site or organisation
Who should attend
Designed for administrative staff, executive assistants, marketing, sales and customer-facing teams, new joiners and anyone who needs a solid grounding in the subject.
Course outline (5 days)
- Day 1: Principles and terminologyScope, key definitions and how Sales Skills & Key Account Management fits into daily operations
- Day 2: Codes, standards and requirementsWhat international service and communication best practice require, and how to read them
- Day 3: Methods, tools and calculationsStep-by-step methods, checklists and worked examples
- Day 4: Operation, inspection and common problemsTypical failures, warning signs and what to do about them
- Day 5: Case studies, workshop and assessmentGroup exercise on real cases and a final knowledge check
What the 10-day edition adds
- Day 6: Applied project, part 1Apply the week-one methods to a case from your organisation
- Day 7: Data and digital toolsSoftware, spreadsheets and digital tools used in practice
- Day 8: Lessons from incidents and auditsWhat investigations and audit findings teach
- Day 9: Applied project, part 2Complete, test and refine your solution
- Day 10: Presentations and final assessmentPresent to the group and complete the final assessment
Training method and certificate
Interactive sessions, practical exercises, case studies and pre- and post-course assessments. Participants receive a Qimma Global Training certificate of completion stating the training hours (30 hours for 5 days, 60 hours for 10 days). Delivered in English or Arabic.
Dates 2027–2030
None of these dates work? We run this course for your team on the date and in the place you choose.
| Dates | City | Duration | Fee | |
|---|---|---|---|---|
| 8–12 Feb 2027 | Kigali Classroom | 5 days | $5,500 | Register |
| 30 May – 10 Jun 2027 | Alexandria Classroom | 10 days | $9,900 | Register |
| 5–9 Jul 2027 | Sharjah Classroom | 5 days | $5,500 | Register |
| 12–23 Jul 2027 | Johannesburg Classroom | 10 days | $9,900 | Register |
| 19–23 Jul 2027 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 7–11 Feb 2028 | Brussels Classroom | 5 days | $5,500 | Register |
| 6–17 Mar 2028 | Tbilisi Classroom | 10 days | $9,900 | Register |
| 10–14 Apr 2028 | Houston Classroom | 5 days | $5,500 | Register |
| 30 Oct – 10 Nov 2028 | London Classroom | 10 days | $9,900 | Register |
| 20–24 Nov 2028 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 19–23 Feb 2029 | Paris Classroom | 5 days | $5,500 | Register |
| 20–31 May 2029 | Cairo Classroom | 10 days | $9,900 | Register |
| 25–29 Jun 2029 | London Classroom | 5 days | $5,500 | Register |
| 9–20 Jul 2029 | Geneva Classroom | 10 days | $9,900 | Register |
| 1–5 Oct 2029 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 6–10 May 2030 | Kuala Lumpur Classroom | 5 days | $5,500 | Register |
| 5–16 Aug 2030 | Rome Classroom | 10 days | $9,900 | Register |
| 2–6 Sep 2030 | Lisbon Classroom | 5 days | $5,500 | Register |
| 17–28 Nov 2030 | Riyadh Classroom | 10 days | $9,900 | Register |
| 25–29 Nov 2030 | Online (live) Online (live) | 5 days | $3,000 | Register |
Related courses
- QGT-ADM-126Sales Skills & Key Account Management: Advanced LevelAdvanced
- QGT-ADM-144Sales Skills & Key Account Management: Practical WorkshopPractical workshop
- QGT-ADM-145Records & Archive Management: Practical WorkshopPractical workshop
- QGT-ADM-162Sales Skills & Key Account Management MasterclassMasterclass