Course overview
Total Quality Management (TQM) is an introduction that builds a solid working knowledge in Total Quality Management (TQM). It covers the principles, the requirements of ISO 9001, ISO 19011, ISO 31000 and ASQ bodies of knowledge, and the practical methods used on site, with case studies from operations in the Gulf, Africa and worldwide. Available online, in the classroom in 60 cities, or in-house.
What participants will be able to do
- Explain the principles, terminology and scope of Total Quality Management (TQM)
- Apply the relevant requirements of ISO 9001, ISO 19011, ISO 31000 and ASQ bodies of knowledge
- Use practical tools, checklists and calculations with confidence
- Recognise common problems, risks and root causes and choose the right corrective action
- Prepare an improvement plan for their own site or organisation
Who should attend
Designed for quality managers, auditors, engineers and process owners, new joiners and anyone who needs a solid grounding in the subject.
Course outline (5 days)
- Day 1: Principles and terminologyScope, key definitions and how Total Quality Management (TQM) fits into daily operations
- Day 2: Codes, standards and requirementsWhat ISO 9001, ISO 19011, ISO 31000 and ASQ bodies of knowledge require, and how to read them
- Day 3: Methods, tools and calculationsStep-by-step methods, checklists and worked examples
- Day 4: Operation, inspection and common problemsTypical failures, warning signs and what to do about them
- Day 5: Case studies, workshop and assessmentGroup exercise on real cases and a final knowledge check
What the 10-day edition adds
- Day 6: Applied project, part 1Apply the week-one methods to a case from your organisation
- Day 7: Data and digital toolsSoftware, spreadsheets and digital tools used in practice
- Day 8: Lessons from incidents and auditsWhat investigations and audit findings teach
- Day 9: Applied project, part 2Complete, test and refine your solution
- Day 10: Presentations and final assessmentPresent to the group and complete the final assessment
Training method and certificate
Interactive sessions, practical exercises, case studies and pre- and post-course assessments. Participants receive a Qimma Global Training certificate of completion stating the training hours (30 hours for 5 days, 60 hours for 10 days). Delivered in English or Arabic.
Dates 2027–2030
None of these dates work? We run this course for your team on the date and in the place you choose.
| Dates | City | Duration | Fee | |
|---|---|---|---|---|
| 10–14 Jan 2027 | Muscat Classroom | 5 days | $5,500 | Register |
| 9–20 May 2027 | Cairo Classroom | 10 days | $9,900 | Register |
| 17–21 May 2027 | Madrid Classroom | 5 days | $5,500 | Register |
| 29 Aug – 9 Sep 2027 | Dammam Classroom | 10 days | $9,900 | Register |
| 15–19 Nov 2027 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 18–22 Jun 2028 | Jeddah Classroom | 5 days | $5,500 | Register |
| 10–21 Jul 2028 | Manchester Classroom | 10 days | $9,900 | Register |
| 31 Jul – 4 Aug 2028 | Marrakech Classroom | 5 days | $5,500 | Register |
| 27 Aug – 7 Sep 2028 | Salalah Classroom | 10 days | $9,900 | Register |
| 18–22 Sep 2028 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 15–19 Jan 2029 | Johannesburg Classroom | 5 days | $5,500 | Register |
| 25 Feb – 8 Mar 2029 | Riyadh Classroom | 10 days | $9,900 | Register |
| 11–15 Mar 2029 | Kuwait City Classroom | 5 days | $5,500 | Register |
| 23 Apr – 4 May 2029 | London Classroom | 10 days | $9,900 | Register |
| 2–6 Jul 2029 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 25 Feb – 1 Mar 2030 | Zurich Classroom | 5 days | $5,500 | Register |
| 3–14 Jun 2030 | London Classroom | 10 days | $9,900 | Register |
| 17–21 Jun 2030 | Stockholm Classroom | 5 days | $5,500 | Register |
| 24 Jun – 5 Jul 2030 | Sharjah Classroom | 10 days | $9,900 | Register |
| 16–20 Sep 2030 | Online (live) Online (live) | 5 days | $3,000 | Register |
Related courses
- QGT-QMS-131Total Quality Management (TQM): Advanced LevelAdvanced
- QGT-QMS-147Internal Auditing for Management Systems: Practical WorkshopPractical workshop
- QGT-QMS-152Total Quality Management (TQM): Practical WorkshopPractical workshop
- QGT-QMS-173Total Quality Management (TQM) MasterclassMasterclass
- QGT-QMS-184Risk Management ISO 31000 MasterclassMasterclass