Course overview
IT Service Management (ITIL): Practical Workshop is a hands-on workshop built around exercises and real site problems in IT Service Management (ITIL). It covers the principles, the requirements of ISO 27001, NIST CSF, ITIL 4 and COBIT 2019, and the practical methods used on site, with case studies from operations in the Gulf, Africa and worldwide. Available online, in the classroom in 60 cities, or in-house.
What participants will be able to do
- Explain the principles, terminology and scope of IT Service Management (ITIL)
- Apply the relevant requirements of ISO 27001, NIST CSF, ITIL 4 and COBIT 2019
- Use practical tools, checklists and calculations with confidence
- Recognise common problems, risks and root causes and choose the right corrective action
- Prepare an improvement plan for their own site or organisation
Who should attend
Designed for IT professionals, analysts, engineers and digital transformation teams who want practice rather than theory.
Course outline (5 days)
- Day 1: Workshop briefing and baselineParticipants bring a real problem from their own site
- Day 2: Guided practice 1Hands-on exercises using templates, checklists and calculators
- Day 3: Guided practice 2Simulations and role-play based on IT Service Management (ITIL) scenarios
- Day 4: Field cases from the Gulf and AfricaAnalysing what went wrong and what worked
- Day 5: Action plan and peer reviewEach participant leaves with a reviewed improvement plan
What the 10-day edition adds
- Day 6: Applied project, part 1Apply the week-one methods to a case from your organisation
- Day 7: Data and digital toolsSoftware, spreadsheets and digital tools used in practice
- Day 8: Lessons from incidents and auditsWhat investigations and audit findings teach
- Day 9: Applied project, part 2Complete, test and refine your solution
- Day 10: Presentations and final assessmentPresent to the group and complete the final assessment
Training method and certificate
Interactive sessions, practical exercises, case studies and pre- and post-course assessments. Participants receive a Qimma Global Training certificate of completion stating the training hours (30 hours for 5 days, 60 hours for 10 days). Delivered in English or Arabic.
Dates 2027–2030
None of these dates work? We run this course for your team on the date and in the place you choose.
| Dates | City | Duration | Fee | |
|---|---|---|---|---|
| 11–15 Jan 2027 | Geneva Classroom | 5 days | $5,500 | Register |
| 3–14 May 2027 | Frankfurt Classroom | 10 days | $9,900 | Register |
| 9–13 May 2027 | Erbil Classroom | 5 days | $5,500 | Register |
| 5–16 Sep 2027 | Alexandria Classroom | 10 days | $9,900 | Register |
| 1–5 Nov 2027 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 31 Jan – 4 Feb 2028 | Berlin Classroom | 5 days | $5,500 | Register |
| 5–16 Mar 2028 | Dammam Classroom | 10 days | $9,900 | Register |
| 14–18 May 2028 | Manama Classroom | 5 days | $5,500 | Register |
| 22 May – 2 Jun 2028 | Zurich Classroom | 10 days | $9,900 | Register |
| 20–24 Nov 2028 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 2–6 Apr 2029 | Vienna Classroom | 5 days | $5,500 | Register |
| 11–22 Jun 2029 | Kuala Lumpur Classroom | 10 days | $9,900 | Register |
| 18–22 Jun 2029 | Houston Classroom | 5 days | $5,500 | Register |
| 2–13 Jul 2029 | Amsterdam Classroom | 10 days | $9,900 | Register |
| 8–12 Oct 2029 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 11–15 Feb 2030 | Paris Classroom | 5 days | $5,500 | Register |
| 28 Jul – 8 Aug 2030 | Dammam Classroom | 10 days | $9,900 | Register |
| 25–29 Aug 2030 | Riyadh Classroom | 5 days | $5,500 | Register |
| 14–25 Oct 2030 | Munich Classroom | 10 days | $9,900 | Register |
| 2–6 Dec 2030 | Online (live) Online (live) | 5 days | $3,000 | Register |