Course overview
IT Service Management (ITIL) is an introduction that builds a solid working knowledge in IT Service Management (ITIL). It covers the principles, the requirements of ISO 27001, NIST CSF, ITIL 4 and COBIT 2019, and the practical methods used on site, with case studies from operations in the Gulf, Africa and worldwide. Available online, in the classroom in 60 cities, or in-house.
What participants will be able to do
- Explain the principles, terminology and scope of IT Service Management (ITIL)
- Apply the relevant requirements of ISO 27001, NIST CSF, ITIL 4 and COBIT 2019
- Use practical tools, checklists and calculations with confidence
- Recognise common problems, risks and root causes and choose the right corrective action
- Prepare an improvement plan for their own site or organisation
Who should attend
Designed for IT professionals, analysts, engineers and digital transformation teams, new joiners and anyone who needs a solid grounding in the subject.
Course outline (5 days)
- Day 1: Principles and terminologyScope, key definitions and how IT Service Management (ITIL) fits into daily operations
- Day 2: Codes, standards and requirementsWhat ISO 27001, NIST CSF, ITIL 4 and COBIT 2019 require, and how to read them
- Day 3: Methods, tools and calculationsStep-by-step methods, checklists and worked examples
- Day 4: Operation, inspection and common problemsTypical failures, warning signs and what to do about them
- Day 5: Case studies, workshop and assessmentGroup exercise on real cases and a final knowledge check
What the 10-day edition adds
- Day 6: Applied project, part 1Apply the week-one methods to a case from your organisation
- Day 7: Data and digital toolsSoftware, spreadsheets and digital tools used in practice
- Day 8: Lessons from incidents and auditsWhat investigations and audit findings teach
- Day 9: Applied project, part 2Complete, test and refine your solution
- Day 10: Presentations and final assessmentPresent to the group and complete the final assessment
Training method and certificate
Interactive sessions, practical exercises, case studies and pre- and post-course assessments. Participants receive a Qimma Global Training certificate of completion stating the training hours (30 hours for 5 days, 60 hours for 10 days). Delivered in English or Arabic.
Dates 2027–2030
None of these dates work? We run this course for your team on the date and in the place you choose.
| Dates | City | Duration | Fee | |
|---|---|---|---|---|
| 5–9 Apr 2027 | Lisbon Classroom | 5 days | $5,500 | Register |
| 3–14 May 2027 | Rome Classroom | 10 days | $9,900 | Register |
| 10–14 May 2027 | Singapore Classroom | 5 days | $5,500 | Register |
| 14–25 Jun 2027 | Cape Town Classroom | 10 days | $9,900 | Register |
| 6–10 Sep 2027 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 20–24 Mar 2028 | Houston Classroom | 5 days | $5,500 | Register |
| 16–27 Apr 2028 | Muscat Classroom | 10 days | $9,900 | Register |
| 7–11 May 2028 | Jeddah Classroom | 5 days | $5,500 | Register |
| 9–20 Oct 2028 | Lagos Classroom | 10 days | $9,900 | Register |
| 27 Nov – 1 Dec 2028 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 4–8 Feb 2029 | Algiers Classroom | 5 days | $5,500 | Register |
| 2–13 Apr 2029 | Paris Classroom | 10 days | $9,900 | Register |
| 4–8 Jun 2029 | Lisbon Classroom | 5 days | $5,500 | Register |
| 2–13 Jul 2029 | Bangkok Classroom | 10 days | $9,900 | Register |
| 3–7 Sep 2029 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 25–29 Mar 2030 | Tbilisi Classroom | 5 days | $5,500 | Register |
| 7–18 Apr 2030 | Riyadh Classroom | 10 days | $9,900 | Register |
| 28 Apr – 2 May 2030 | Amman Classroom | 5 days | $5,500 | Register |
| 2–13 Jun 2030 | Dammam Classroom | 10 days | $9,900 | Register |
| 14–18 Oct 2030 | Online (live) Online (live) | 5 days | $3,000 | Register |
Related courses
- QGT-ITD-131IT Service Management (ITIL): Advanced LevelAdvanced
- QGT-ITD-147Advanced Excel & Dashboards: Practical WorkshopPractical workshop
- QGT-ITD-152IT Service Management (ITIL): Practical WorkshopPractical workshop
- QGT-ITD-173IT Service Management (ITIL) MasterclassMasterclass
- QGT-ITD-184AI in Oil, Gas & Energy MasterclassMasterclass