Claims Management & Dispute Resolution: Practical Workshop
Project Management & Contracts
Course overview
Claims Management & Dispute Resolution: Practical Workshop is a hands-on workshop built around exercises and real site problems in Claims Management & Dispute Resolution. It covers the principles, the requirements of PMI PMBOK, FIDIC, AACE and ISO 21502, and the practical methods used on site, with case studies from operations in the Gulf, Africa and worldwide. Available online, in the classroom in 60 cities, or in-house.
What participants will be able to do
- Explain the principles, terminology and scope of Claims Management & Dispute Resolution
- Apply the relevant requirements of PMI PMBOK, FIDIC, AACE and ISO 21502
- Use practical tools, checklists and calculations with confidence
- Recognise common problems, risks and root causes and choose the right corrective action
- Prepare an improvement plan for their own site or organisation
Who should attend
Designed for project managers, planners, contract engineers and commercial staff who want practice rather than theory.
Course outline (5 days)
- Day 1: Workshop briefing and baselineParticipants bring a real problem from their own site
- Day 2: Guided practice 1Hands-on exercises using templates, checklists and calculators
- Day 3: Guided practice 2Simulations and role-play based on Claims Management & Dispute Resolution scenarios
- Day 4: Field cases from the Gulf and AfricaAnalysing what went wrong and what worked
- Day 5: Action plan and peer reviewEach participant leaves with a reviewed improvement plan
What the 10-day edition adds
- Day 6: Applied project, part 1Apply the week-one methods to a case from your organisation
- Day 7: Data and digital toolsSoftware, spreadsheets and digital tools used in practice
- Day 8: Lessons from incidents and auditsWhat investigations and audit findings teach
- Day 9: Applied project, part 2Complete, test and refine your solution
- Day 10: Presentations and final assessmentPresent to the group and complete the final assessment
Training method and certificate
Interactive sessions, practical exercises, case studies and pre- and post-course assessments. Participants receive a Qimma Global Training certificate of completion stating the training hours (30 hours for 5 days, 60 hours for 10 days). Delivered in English or Arabic.
Dates 2027–2030
None of these dates work? We run this course for your team on the date and in the place you choose.
| Dates | City | Duration | Fee | |
|---|---|---|---|---|
| 1–5 Feb 2027 | Tbilisi Classroom | 5 days | $5,500 | Register |
| 8–19 Mar 2027 | Lisbon Classroom | 10 days | $9,900 | Register |
| 20–24 Jun 2027 | Dammam Classroom | 5 days | $5,500 | Register |
| 5–16 Jul 2027 | Tunis Classroom | 10 days | $9,900 | Register |
| 29 Nov – 3 Dec 2027 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 21–25 Feb 2028 | Bangkok Classroom | 5 days | $5,500 | Register |
| 6–17 Mar 2028 | Casablanca Classroom | 10 days | $9,900 | Register |
| 9–13 Jul 2028 | Kuwait City Classroom | 5 days | $5,500 | Register |
| 23 Oct – 3 Nov 2028 | Prague Classroom | 10 days | $9,900 | Register |
| 20–24 Nov 2028 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 16–20 Apr 2029 | Vienna Classroom | 5 days | $5,500 | Register |
| 7–18 May 2029 | Lisbon Classroom | 10 days | $9,900 | Register |
| 10–14 Sep 2029 | Madrid Classroom | 5 days | $5,500 | Register |
| 17–28 Sep 2029 | Johannesburg Classroom | 10 days | $9,900 | Register |
| 26–30 Nov 2029 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 4–8 Feb 2030 | Stockholm Classroom | 5 days | $5,500 | Register |
| 25 Feb – 8 Mar 2030 | Houston Classroom | 10 days | $9,900 | Register |
| 11–15 Mar 2030 | Zurich Classroom | 5 days | $5,500 | Register |
| 24 Mar – 4 Apr 2030 | Algiers Classroom | 10 days | $9,900 | Register |
| 18–22 Nov 2030 | Online (live) Online (live) | 5 days | $3,000 | Register |