Claims Management & Dispute Resolution Masterclass
Project Management & Contracts
Course overview
Claims Management & Dispute Resolution Masterclass is a senior-level masterclass on strategy and performance in Claims Management & Dispute Resolution. It covers the principles, the requirements of PMI PMBOK, FIDIC, AACE and ISO 21502, and the practical methods used on site, with case studies from operations in the Gulf, Africa and worldwide. Available online, in the classroom in 60 cities, or in-house.
What participants will be able to do
- Explain the principles, terminology and scope of Claims Management & Dispute Resolution
- Apply the relevant requirements of PMI PMBOK, FIDIC, AACE and ISO 21502
- Use practical tools, checklists and calculations with confidence
- Recognise common problems, risks and root causes and choose the right corrective action
- Build a business case and roadmap their leadership team can act on
Who should attend
Designed for project managers, planners, contract engineers and commercial staff in senior and leadership roles.
Course outline (5 days)
- Day 1: Strategic view of Claims Management & Dispute ResolutionTrends, regulation and what leading companies do differently
- Day 2: Benchmarking and performanceKPIs, maturity models and gap analysis
- Day 3: Lessons from major incidents and projectsDecision points that changed outcomes
- Day 4: Leading the changeBuilding the business case, budget and team capability
- Day 5: Masterclass forumExpert panel, peer exchange and personal roadmap
What the 10-day edition adds
- Day 6: Applied project, part 1Apply the week-one methods to a case from your organisation
- Day 7: Data and digital toolsSoftware, spreadsheets and digital tools used in practice
- Day 8: Lessons from incidents and auditsWhat investigations and audit findings teach
- Day 9: Applied project, part 2Complete, test and refine your solution
- Day 10: Presentations and final assessmentPresent to the group and complete the final assessment
Training method and certificate
Interactive sessions, practical exercises, case studies and pre- and post-course assessments. Participants receive a Qimma Global Training certificate of completion stating the training hours (30 hours for 5 days, 60 hours for 10 days). Delivered in English or Arabic.
Dates 2027–2030
None of these dates work? We run this course for your team on the date and in the place you choose.
| Dates | City | Duration | Fee | |
|---|---|---|---|---|
| 25–29 Jan 2027 | Zurich Classroom | 5 days | $5,500 | Register |
| 1–12 Feb 2027 | Toronto Classroom | 10 days | $9,900 | Register |
| 9–13 May 2027 | Muscat Classroom | 5 days | $5,500 | Register |
| 31 May – 11 Jun 2027 | Johannesburg Classroom | 10 days | $9,900 | Register |
| 21–25 Jun 2027 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 21–25 Feb 2028 | Casablanca Classroom | 5 days | $5,500 | Register |
| 28 Feb – 10 Mar 2028 | Lagos Classroom | 10 days | $9,900 | Register |
| 30 Apr – 4 May 2028 | Kuwait City Classroom | 5 days | $5,500 | Register |
| 21 May – 1 Jun 2028 | Amman Classroom | 10 days | $9,900 | Register |
| 19–23 Jun 2028 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 4–8 Mar 2029 | Kuwait City Classroom | 5 days | $5,500 | Register |
| 7–18 May 2029 | Frankfurt Classroom | 10 days | $9,900 | Register |
| 28 May – 1 Jun 2029 | Brussels Classroom | 5 days | $5,500 | Register |
| 25 Jun – 6 Jul 2029 | Lisbon Classroom | 10 days | $9,900 | Register |
| 15–19 Oct 2029 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 7–11 Jan 2030 | Vienna Classroom | 5 days | $5,500 | Register |
| 28 Jan – 8 Feb 2030 | Budapest Classroom | 10 days | $9,900 | Register |
| 17–21 Jun 2030 | Beirut Classroom | 5 days | $5,500 | Register |
| 24 Jun – 5 Jul 2030 | Nairobi Classroom | 10 days | $9,900 | Register |
| 22–26 Jul 2030 | Online (live) Online (live) | 5 days | $3,000 | Register |