Emergency Medical Services Management Masterclass
Healthcare & Hospital Management
Course overview
Emergency Medical Services Management Masterclass is a senior-level masterclass on strategy and performance in Emergency Medical Services Management. It covers the principles, the requirements of JCI standards, WHO guidance and ISO 15189, and the practical methods used on site, with case studies from operations in the Gulf, Africa and worldwide. Available online, in the classroom in 60 cities, or in-house.
What participants will be able to do
- Explain the principles, terminology and scope of Emergency Medical Services Management
- Apply the relevant requirements of JCI standards, WHO guidance and ISO 15189
- Use practical tools, checklists and calculations with confidence
- Recognise common problems, risks and root causes and choose the right corrective action
- Build a business case and roadmap their leadership team can act on
Who should attend
Designed for hospital managers, quality coordinators, clinical leaders and healthcare administrators in senior and leadership roles.
Course outline (5 days)
- Day 1: Strategic view of Emergency Medical Services ManagementTrends, regulation and what leading companies do differently
- Day 2: Benchmarking and performanceKPIs, maturity models and gap analysis
- Day 3: Lessons from major incidents and projectsDecision points that changed outcomes
- Day 4: Leading the changeBuilding the business case, budget and team capability
- Day 5: Masterclass forumExpert panel, peer exchange and personal roadmap
What the 10-day edition adds
- Day 6: Applied project, part 1Apply the week-one methods to a case from your organisation
- Day 7: Data and digital toolsSoftware, spreadsheets and digital tools used in practice
- Day 8: Lessons from incidents and auditsWhat investigations and audit findings teach
- Day 9: Applied project, part 2Complete, test and refine your solution
- Day 10: Presentations and final assessmentPresent to the group and complete the final assessment
Training method and certificate
Interactive sessions, practical exercises, case studies and pre- and post-course assessments. Participants receive a Qimma Global Training certificate of completion stating the training hours (30 hours for 5 days, 60 hours for 10 days). Delivered in English or Arabic.
Dates 2027–2030
None of these dates work? We run this course for your team on the date and in the place you choose.
| Dates | City | Duration | Fee | |
|---|---|---|---|---|
| 1–5 Feb 2027 | Lagos Classroom | 5 days | $5,500 | Register |
| 22 Feb – 5 Mar 2027 | Lisbon Classroom | 10 days | $9,900 | Register |
| 28 Feb – 4 Mar 2027 | Cairo Classroom | 5 days | $5,500 | Register |
| 30 Aug – 10 Sep 2027 | Singapore Classroom | 10 days | $9,900 | Register |
| 8–12 Nov 2027 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 24–28 Jan 2028 | Marrakech Classroom | 5 days | $5,500 | Register |
| 22 May – 2 Jun 2028 | Dubai Classroom | 10 days | $9,900 | Register |
| 26–30 Jun 2028 | Singapore Classroom | 5 days | $5,500 | Register |
| 18–29 Sep 2028 | Sharjah Classroom | 10 days | $9,900 | Register |
| 6–10 Nov 2028 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 9–13 Apr 2029 | Marrakech Classroom | 5 days | $5,500 | Register |
| 7–18 May 2029 | Vienna Classroom | 10 days | $9,900 | Register |
| 10–14 Jun 2029 | Dammam Classroom | 5 days | $5,500 | Register |
| 23 Jul – 3 Aug 2029 | Lagos Classroom | 10 days | $9,900 | Register |
| 10–14 Sep 2029 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 24–28 Mar 2030 | Alexandria Classroom | 5 days | $5,500 | Register |
| 1–12 Apr 2030 | Nairobi Classroom | 10 days | $9,900 | Register |
| 8–12 Apr 2030 | Lisbon Classroom | 5 days | $5,500 | Register |
| 22 Apr – 3 May 2030 | Houston Classroom | 10 days | $9,900 | Register |
| 11–15 Nov 2030 | Online (live) Online (live) | 5 days | $3,000 | Register |